An IT services firm based serving over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle complex troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated space to work from at home.
The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for success in this role. The company offers a great work environment, career development opportunities, and competitive compensation.
Responsibilities:
Provide support, administration, and maintenance for desktops, laptops, and light networking issues
Configure new computer hardware and software (primarily Windows-based)
Perform upgrades and configuration of desktops and peripherals
Troubleshoot desktop and server issues
Respond to service calls, resolving issues directly or escalating as needed
Log support requests and responses using the Service Desk system
Install and upgrade software
Assist in administering a Windows environment
Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-related issues
Strong knowledge of Windows desktop operating systems
Familiarity with light networking
Experience with enterprise antivirus software
Active Directory and Group Policy knowledge
Experience with MS Exchange, Office 365, and hybrid Outlook environments
Printer administration experience
College degree in Computer Science or related degree and/or IT Certifications such A+, Network+ etc.
Excellent interpersonal and communication skills — you will be representing the company
Ability to clearly document and summarize problems and resolutions
Comfortable working with a diverse population, including clients with strong accents
Willingness and ability to learn new tools and technologies
Responsible, reliable, and self-directed
Able to prioritize and triage effectively
Exercises good judgment and professionalism in client interactions
Dedicated to following issues through to resolution
Must have a quiet, distraction-free home workspace
...what you do while at work.WHAT YOU NEED TO KNOW ABOUT THE JOB:The American Red Cross is seeking a dynamic and experienced User Acceptance Testing (UAT) Manager to join our enterprise digital strategy and marketing team. This role is crucial in supporting applications and...
Join to apply for the Jefe de servicios de eventos role at Alila HotelsResumenEn Hyatt, consideramos que nuestros huspedes nos eligen gracias a la labor de nuestros empleados, atentos y amables, que se enfocan en brindar hotelera autntica y experiencias significativas...
...State Fair, we work with over 25 different cultivars to produce 50+ wines including red, white, ros, sparkling and dessert wines. Harvest Intern: Interns at South Coast winery are exposed to every activity occurring during harvest, including but not limited to:...
...Job Description Description As a Senior Embedded Software Engineer for Camera Systems at Impulse , your primary responsibility will be to design, implement, and maintain firmware for image capture and processing systems on spacecraft. You will collaborate with...
...Analytics experience using SQL3+ years full-stack development experience, preferably in Azure1+ years of FAST API experience is a plusAirline Industry ExperienceSkills, Licenses & CertificationsExpertise with the Azure Technology stack for data management, data ingestion...