SVP Customer Experience & AI Consulting page is loaded
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description:
Position Overview
Role Overview
As the Senior Vice President of Customer Experience & AI Consulting (SVP CX & AI Consulting), you will lead two critical areas:
Customer Experience (CX) Leadership – You will shape and execute our customer experience vision, driving engagement, satisfaction, and loyalty across our global customer base. AI Consulting Leadership – You will establish and lead our AI consulting practice, helping enterprises integrate AI into their applications and data platforms to maximize value from AI-driven solutions.
You will oversee a dedicated global team, ensuring that Uniphore is both a trusted CX leader and a top-tier AI consulting partner for enterprises.
Key Responsibilities
Customer Experience (CX)
AI Consulting
Qualifications
Customer Experience (CX)
AI Consulting
Hiring Range :
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visitAt Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.
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